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Privacy Notice

Joseph England trading as Tech Finesse (“I”, “me”) is responsible for your personal data. Contact me at info@techfinesse.co.uk.

What I collect

  • Your name, email, phone number and the message you send through the contact form, by email or by phone, and the details you give when you book an appointment online
  • Job details: your device’s make, model, serial number or IMEI, the fault, photos of its condition, quotes, invoices and payments
  • Passcodes, only if a repair needs them
  • Website statistics: anonymous visit counts collected without cookies. I can’t identify you from these

Why I use it

  • To quote for, carry out and support your repair (to perform our contract)
  • To keep accounts and records for HMRC (a legal obligation)
  • To deal with warranty claims and complaints (legitimate interests)

I don’t sell your data or use it for marketing without your consent.

Data on your device

I only access what the job needs. I don’t copy your files unless you’ve asked for a data transfer or recovery, and I delete any copies once the job is complete. I delete passcodes when the job is finished. Drives I dispose of are securely wiped or destroyed.

Who I share it with

Only the services I use to run the business: my website provider (Odoo, hosted in Europe), my email and calendar provider (Proton, based in Switzerland), my accounting software, my card payment provider, and my online booking service (Cal.com), which handles your name, email, phone number, appointment time and the details you give when you book online. Cal.com is based in the United States, so booking details may be stored outside the UK. I also share it with HMRC where the law requires.

How long I keep it

Customer and job records are kept for 6 years, to meet tax rules, then deleted. Enquiries that don’t turn into a job are deleted after 12 months.

Your rights

You can ask to see, correct or delete your data, or object to how I use it. Email me and I’ll respond within one month. If you’re unhappy, you can complain to the Information Commissioner’s Office at ico.org.uk.

Last updated: 13/11/2026