Frequently asked questions
How long do repairs take?
Most repairs are done within 7 days. Software fixes are often quicker. If I need to order a part, I’ll give you a time with your quote.
Do I need to make an appointment?
Yes. Drop-offs are by appointment on weekday evenings (6–9pm) or Saturdays (9am–5pm). You can book a drop-off online, or get in touch and I’ll arrange a time. I’ll email you the drop-off address after you book.
What happens to my data?
I only access what the job needs, and I never copy your files unless you’ve asked for a data transfer or recovery. Please back up your device before a repair if you can. If you can’t, I can do it for you as a paid extra.
What parts do you use?
I use quality compatible parts, which keep costs down. Genuine parts are available on request. Your quote always says which you’re getting.
Do you fix Apple devices?
Yes, iPhone and Mac as well as Windows and Android. On some iPhones, a replacement screen or battery may show an “unknown part” message in Settings. It works normally, and I’ll tell you before I start.
What if it can’t be fixed?
You only pay the £25 diagnostic. I’ll explain what’s wrong, advise you on a replacement, and can move your data to your new device.
Is my repair guaranteed?
Yes. Every repair has a 30-day warranty on parts and labour. It doesn’t cover new accidental damage, liquid damage or someone else working on the device.
How do I pay?
By card or bank transfer when you collect your device. For remote jobs, I’ll send you an invoice.
Do you do home visits?
Yes, for new device setups and Wi-Fi help. The call-out fee is £20 anywhere in the area.