About me
Hi, I’m Joe.
I’m a full-time IT professional in Surrey. I started Tech Finesse to give local people the kind of honest, jargon-free tech help I’d want for my own family.
I do every repair myself, from your first message to handing your device back. Before any work starts, you’ll know what’s wrong, what it’ll cost and how long it’ll take.
My background
By day I work in IT support, looking after the computers, servers and networks of more than 100 small and mid-sized businesses. Tech Finesse is where I bring the same care to people at home.
I’m also on a Level 4 CompTIA Certified Systems Engineer apprenticeship, working towards CompTIA Network+, Server+, Security+ and Cloud+.
How I look after your data
- I only open what the repair needs. I never browse your photos, messages or files
- If I need your passcode to test a repair, I’ll ask, and you can change it afterwards
- I only copy your data when the job needs it, such as a transfer or backup you’ve asked for, and I delete my copy once you’ve confirmed everything is there
- Remote sessions only start when you accept them, and you can watch and end them at any time
There’s more detail in my Privacy Notice.
What you can expect
- Plain English, with no jargon and no upselling
- The full price agreed before I start
- Your data treated with care. I only look at what the job needs
- A 30-day warranty on every repair
Where and when
Reigate, Dorking, Horley and the villages in between.
Monday to Friday 6–9pm and Saturday 9am–5pm. Drop-offs are by appointment.